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Boutique IT Consulting  ยท  AI-Powered

Enterprise ITSM & Operational Resilience
powered by AI. built for results.

MCSL Solutions is a boutique IT consulting practice combining 20+ years of enterprise ITSM and operational resilience expertise with cutting-edge AI tools โ€” including Claude Code, OpenClaw, and AI-assisted delivery โ€” to deliver faster, smarter outcomes for regulated and enterprise environments.

Start a conversation Our services
0+
Years of enterprise ITSM & continuity experience
0+
APRA-regulated & enterprise clients
AI+
Claude Code & OpenClaw powered delivery
1:1
Senior consultant engagement โ€” every time
Trusted by Commonwealth Bank Allianz Mercer Super NSW Government Woolworths Group MUFG
What we do

Services built for CPS 230 compliance & operational resilience

Practical, audit-ready outcomes for APRA-regulated entities and enterprise environments.

CPS 230
โญ Featured
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APRA CPS 230 Compliance

End-to-end CPS 230 support โ€” critical operations identification, tolerance level setting, BCP uplift, service provider oversight (Part D), and board-ready regulatory reporting for ADIs, insurers, and superannuation funds.

Continuity
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IT Service Continuity & DR

Business Impact Assessments, continuity documentation, disaster recovery planning and test execution, post-test remediation, and audit-ready compliance reporting aligned to CPS 230 and ISO 22301.

ITSM
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ITSM Governance & Compliance

ITIL-aligned incident, problem, and change management frameworks. Risk, remediation, and compliance frameworks aligned to APRA CPS 230, CPS 234, and broader prudential requirements.

Transition
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Service Transition & Delivery

Managing the critical handover from project delivery to operational support โ€” go-live readiness, service acceptance criteria, operational onboarding, and continuity integration.

Workshops
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CPS 230 Readiness Workshops

Board and executive CPS 230 briefings, DR scenario exercises, continuity planning workshops, and cross-functional governance sessions tailored for APRA-regulated entities.

Audit
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Audit Readiness & Gap Assessment

CPS 230 gap assessments, governance documentation reviews, post-incident reports, and board-ready reporting packages. We ensure your compliance posture stands up to regulatory scrutiny.

Risk Management
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IT Risk Management

End-to-end IT risk identification, assessment, and treatment aligned to APRA CPS 230 and enterprise risk frameworks. Risk registers, heat maps, remediation tracking, and executive risk reporting โ€” built for regulated environments where risk visibility is non-negotiable.

AI Solutions
๐Ÿค– AI-Powered
๐Ÿง 

AI-Assisted IT Consulting

We leverage Claude Code, OpenClaw, and agentic AI tooling to accelerate documentation, analysis, and delivery. From AI-generated governance artefacts to automated workflows โ€” we bring the speed of AI with the judgement of senior consultants.

About MCSL

Senior expertise. Boutique delivery. Regulated industry pedigree.

MCSL Solutions is a boutique IT consulting practice built around senior ITSM and operational resilience specialists with 20+ years of combined experience across Australia's most highly regulated industries.

We are specialists in APRA CPS 230 โ€” helping banks, insurers, and superannuation funds meet their obligations under APRA's Operational Risk Management standard. From critical operations mapping and BCP uplift through to service provider oversight and board reporting, we deliver practical outcomes that stand up to regulatory scrutiny.

What sets us apart: we combine deep domain expertise with AI-powered delivery. Our practice runs on Claude Code and OpenClaw โ€” agentic AI tools that accelerate documentation, analysis, workflow automation and development. You get senior consultant judgement at the speed of AI.

APRA CPS 230ITIL FrameworkBusiness Continuity ServiceNowDR Planning & TestingRegulatory Reporting Risk & ComplianceClaude CodeOpenClaw AIAI-Assisted Delivery
Work with us
MCSL Solutions
Senior Consultants ยท ITSM & Service Continuity ยท Sydney, NSW
20+
Years experience
6+
Enterprise clients
AU
Sydney based
โœ“Financial Services โ€” CBA, Allianz, Mercer Super, MUFG
โœ“Government โ€” NSW Department of Education
โœ“Energy & Resources โ€” Whitehaven Coal
โœ“Retail & Payments โ€” Woolworths (WPAY)
โœ“APRA CPS 230 specialist practice
โœ“AI-powered delivery โ€” Claude Code & OpenClaw
Get in touch

Let's talk about your next engagement

Whether you need CPS 230 readiness support, a senior ITSM lead, or DR planning โ€” we'd like to hear about it. Engagements available in Sydney and nationally. You'll hear back from our team promptly.

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Phone
1300 748 661
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Location
Level 17, 2 Chifley Square, Sydney NSW 2000
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Availability
Contract & consulting engagements

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